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  • Change my PIN

    You can change your PIN at any ATM that displays the MasterCard logo, however we would recommend you do this in the UK before you travel. You cannot change your PIN within your online account or using the app.

  • Secondary Card PIN

    Your secondary card will come with its own unique pin which can be viewed online via the website or app once activated. You can Change your PIN at any UK ATM that accepts MasterCard.

  • Lost Card, quick delivery replacement

    We have a few options if you have lost your Caxton card and need a replacement immediately. The first thing to do is to contact us to block it or you can block it via your app or from the website:

    • If you are still in the UK we can arrange a next day delivery card to your UK registered address by 13:00 GMT the next day (cut off time 15:00 for next day delivery) the charge for this is £20.
    • We have an option for a 90 minute delivery within zone 1 & 2 for London. (cut of time for same day 90 minute delivery is 15:00) The charge for this service is £40.
    • If you are oversees we can arrange a courier to delivery your card, this can take up to 10 days depending on where you are in the world and subject to any custom or flight delays, we can however provide an expected date of delivery. The charge for this is £60

     

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