Ask Caxton FX

                                                                                                                                        Update from Caxton:
Please see our information on Dynamic Currency Conversion (DCC) to avoid extra charges while aboard!

  • 3 results found
  • I've lost my card, what should I do?

    If you lose your card, it's stolen or you suspect that your card has been used by someone, you must tell us as soon as you can by calling our 24-hour lost and stolen helpline on 0333 123 1812 from the UK or from outside the UK on +44 207 201 0526 when calling internationally. We will then cancel your card.

    Please note you can block your card via our Android & iPhone app.

  • I've lost my card and need a new one ASAP

    We have a few options if you have lost your Caxton card. The first thing to do is to contact us to block it or you can block it via your app:

    • If you are still in the UK we can arrange a next day delivery card to your UK registered address by 13:00 GMT the next day (cut off time 15:00 for next day delivery) the charge for this is £20.
    • We have an option for a 90 minute delivery within zone 1 & 2 for London. (cut of time for same day 90 minute delivery is 15:00) The charge for this service is £40.
    • If you are oversees we can arrange a courier to delivery your card, this can take up to 10 days depending on where you are in the world and subject to any custom or flight delays, we can however provide an expected date of delivery. The charge for this is £60

     

  • Is there a fee for a stolen or lost card?

    There is a £5.00 replacement fee for any damaged, lost or stolen cards.

    If you lose your card, it's stolen or you suspect that your card has been used by someone, you must tell us as soon as you can by calling our 24-hour lost and stolen helpline on 0333 123 1812 from the UK or from outside the UK +44 207 201 0526 when calling internationally. We will then cancel your card.

  • Cannot find the answer you are looking for?
Latest questions

  • Dynamic Currency Conversion (DCC)
  • How to update my personal infomation
  • How to add a new debit card
  • What is the FX mark up
  • How to make a Money transfer
  • How can I update my address and what information do you need?
  • Is my money safe?
  • How do I find my available balance?
  • When will my card arrive?
  • What do I load if I cannot load the currency I want onto the card